HIFIS Feedback

Clients currently in shelter appear to not have their activity status reset every day if they are actively booked into shelter. So instead of 0 days, all clients who have been booked in shelter are showing last activity day as the day of the update instead of 0 days.

In 60.4 Clients are active way past the 90 day threshold (and are reactivated during the update) some of these clients have never had a service and are active despite being created years ago- causing the numbers of active clients to Spike. HICC is aware of this and is currently working on the issue

in updating to 60.4 - all of our Clients that were previously deceased were marked as inactive. HICC is aware and is currently working on a solution 🤞

Known bug that happens a LOT! Clients show up as “Unknown” housing status even when there is data that should give them a different status! More detail in the comments.

There's incorrect behaviour when you try to modify some dates in Housing Placements. You can Move In and specify the move-in date, but if you make an error, it's difficult to change. Yes you can modify the Start Date in the corresponding Housing History record, but the Move In Date on the HP record does not update.When you Secure a Unit, you can specify the Housing Secured date. When you Add and Secure a Unit, you can't specify the Housing Secured DateYou can't modify the Housing Secured Date after the Housing Has been secured, in the case that a staff makes an error

Instead of having to upload a new report and delete the old one, can we replace the attachment for an existing report? That way we don't have to go remember what Report Categories and Service Providers to attach it to, and it would help to keep things clean.

It would be great if login attempts were stored in the Audit Log. When a user logs in or logs out that is logged, but it would be great to see the following: User "aryder" unsuccessfully attempted to login 2024-04-30 at 11:28 amUser "aryder" unsuccessfully attempted to login 2024-04-30 at 11:29 amUser "aryder" unsuccessfully attempted to login 2024-04-30 at 11:30 amUser "aryder" account locked at 2024-04-30 at 11:30 amUser "aryder" account unlocked by user "Admin" at 2024-05-03 at 8:47 amTemporary password for user "aryder" generated by user "Admin" at 2024-05-03 at 10:10 amPassword request email sent to user "aryder" at 2024-05-03 at 10:42 amUser "aryder" password reset by email at 2024-05-03 at 10:43 amUser "aryder" account deactivated by user "Admin" at 2024-05-17 at 2:11 pm All of this would be helpful for helpdesk roles to know.

Sometimes a user account might get added with a typo, or in contravention of a naming policy. It would be great if we could be able to modify user accounts.

Currently, can't make the attachments field in Consent module mandatory or disabled.

When a client does a book-out, the Reason for Discharge field is mandatory. If the user selects one of the housed options, like "Housed - Independent" for example, HIFIS should automatically be adding a Housing History record. Here's what I'd like to see: A user does a book-out and on the Book Out screen, selects a housed option in reason for dischargeThe user clicks saveHIFIS detects that one of the "housed" options has been selected, and redirects the client to the Add Housing History screenThe Add Housing History screen should automatically enter the start date = the date of the book-outThe Add Housing History screen should automatically select the Housing Type (looked up from the Reason for Discharge)The user can then add the rest of the details and hit save. This would go a long way to ensuring that housing status and housing transitions are being calculated correctly, and make the CHR have better data, and result in less work for shelter staff.

In testing 60.3 we have found an issue with records duplicating under the Financial Profile area. This appears to be affecting all 4 tabs within the Financial Profile section. Whenever you add a record under Income, Expenses, Assets or Debts when there is already a record, the new record is added multiple times. For example, I added a “Employment - Casual" record under Incomes on client # 5624 on the demo site. Adding the first record seems to work properly.I then added a new income record for “OW” and two were createdI then added another new record for “Panhandling” which was created 3 times.Adding a fourth record for “Disability Benefits” resulted in 4 records being created

In testing 60.3 we have found an issue with the “View All Session Details” button in the Case Management area. To see this, create a new case management record, or open a client that already has an open case management record, either from Front Desk > Case Management, or from Client Management > Case Management. Then Click on the Display button to view the details. What we expect to see here is a summary of all sessions attached to the case management record. In our production environment (v4.0.59.7.1) we see a summary of all sessions attached to the case management record.

The Coordinated Access module shows duplicated clients when clients have multiple open Coordinated Access consents. (Which could occur when you merge two client files.) Workaround: close one of the open Coordinated Access consent records.