HIFIS Feedback

Our log of things that can be improved with HIFIS. Here's the official issues log.

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  1. Client's Recent Activity not Updating

    When creating new services (Admissions, Case Management, Housing Placements, Reservations, SPDAT, Storage, Turnaways etc..) for a client in HIFIS 4.0.60.4.2, the 'RecentActivityModuleTypeID' and 'RecentActivityDateTime' fields in the HIFIS_Clients table are not updated to reflect the client's most recent activity. This can result in inaccurate data shown in the 'RecentInteractionDateTime' and 'SinceLastActivityDays' fields in the vw_CoordinatedAccess and vw_CoordinatedAccessExport views.

    #243Ryan B

    1

  2. Housing Status: Incorrectly displaying as "Unknown"

    Known bug that happens a LOT! Clients show up as “Unknown” housing status even when there is data that should give them a different status! More detail in the comments.

    #156Ali Ryder

    7

  3. 14885: Chronic Homelessness mismatch

    We updated our production environment to build 60.3 on Wednesday and have noticed some inconsistencies between the “Chronic Homelessness Y/N” field from the CA module and what is reported under the new “Chronically Homeless” Yes/No field available on the client profile. We use the CA module in order to run our local prioritization, so it’s important that we understand how it’s working and why the Y/N fields aren’t matching with what HIFIS is saying for the client on their profile. This example client shows “Yes” for the new Chronically Homeless field on the client profile. Please see the relevant housing history for this client below as well. From the CA Module, looking for this same client, he is reporting “N” under Chronic Homelessness Y/N. Here is a query demonstrating the relevant fields: SELECT CA.ClientID ,CA.HomelessIn365Days ,CA.HomelessIn1095Days ,CA.ChronicallyHomelessYN FROM vw_CoordinatedAccess as CA WHERE ClientID = 125 I am attempting to troubleshoot to trace the issue back to the source, but I thought I would start by reporting it and provide a sample query to the devs to demonstrate the issue. SELECT CA.ClientID ,CA.HomelessIn365Days ,CA.HomelessIn1095Days ,CA.ChronicallyHomelessYN as CAChronicallyHomelessYN ,HIFIS_Clients.IsChronicallyHomelessYN as ClientProfileChronicallyHomelessYN FROM vw_CoordinatedAccess as CA INNER JOIN HIFIS_Clients on CA.ClientID = HIFIS_Clients.clientID WHERE CA.ChronicallyHomelessYN <> HIFIS_Clients.IsChronicallyHomelessYN The following query is currently giving us 126 results (with 1376 total results from vw_CoordinatedAccess). 69 of the 126 are showing Y for Chronic in the CA Module, and N for Chronic on the client profile. The remaining 57 are showing N for Chronic in the CA Module, and Y for Chronic on the client profile.

    #219Christie S

    4

  4. 15137: Users with a rights template can't modify rights templates

    If a user has a rights template granting them full rights, they cannot modify rights templates. If the same user instead has just all rights granted ad hoc (disconnected from a rights template), they now can modify rights templates. https://www.loom.com/share/48ae107c786441f98753280b7e61603f?sid=8177c9e8-9b99-46cc-ab43-3f6db219d0cd

    #251Ali Ryder

    0

  5. Add VI-SPDAT v3 to vw_IntakeAssessmentAcuityScores

    The VI-SPDAT version 3 series is missing from the view vw_IntakeAssessmentAcuityScores

    #310Ali Ryder

    0

  6. Case Management > View All Session Details Blank

    In testing 60.3 we have found an issue with the “View All Session Details” button in the Case Management area. To see this, create a new case management record, or open a client that already has an open case management record, either from Front Desk > Case Management, or from Client Management > Case Management. Then Click on the Display button to view the details. What we expect to see here is a summary of all sessions attached to the case management record. In our production environment (v4.0.59.7.1) we see a summary of all sessions attached to the case management record.

    #215Christie S

    3

  7. Change username

    Sometimes a user account might get added with a typo, or in contravention of a naming policy. It would be great if we could be able to modify user accounts.

    #213Ali Ryder

    1

  8. Bing Maps API is being deprecated

    For most users, Bing Maps will stop working on June 30, 2025. New HIFIS instances are already unable to create new Bing Maps keys. This means that on June 30, 2025 any feature that has to do with mapping will stop functioning. That includes: Directory of Services mapHousing Unit Search mapGoods & Services and Group Activities geo-taggingOutreach mapEncampments geo-tagging and map display

    #242Ali Ryder

    1

  9. Some clients with expired consent can receive services

    Users are able to admit someone to shelter who has and expired consent. But when they go to discharge the client THEN HIFIS alerts the user that the consent is expired, and they are unable to discharge the individual without completing a new consent (note: the consent didn't expire while the person was admitted to shelter, it had expired months prior). Sometimes the user is alerted when an individuals consent has expired upon admission so it's not an all the time thing.

    #44Lindsey G

    3

  10. 13339: Hidden (not just disabled) fields

    Fields can be disabled but this just greys them out and doesn't hide them. It would be great if we could hide fields we don't want shown, or ones we don't want shown all the time. Then, it would be ideal for communities to be able to customize which fields are hidden by default and which ones are not. Theoretically, I would have 4 tiers: Visible by default and mandatoryVisible by default and optionalHidden by default and optional (with an option to show field)Hidden and disabled (with no option to display, so like always hidden, completely removed)

    #43Ali Ryder

    2

  11. Unable to remove service providers from User profile

    Can't remove a service provider from a user profile. Steps to reproduce: Open user profileDelete one of the service providers from the "User Profile" tabGreen data saved notification appearsReload page, and the removed service provider is back. Here's a recording of it: https://www.loom.com/share/30de5ba2cb6f4b908bc86c1245ee33a5?sid=4f39f16e-8965-463e-954c-2f98a14b5566

    #15Ali Ryder

    3

  12. Make the mandatory status of more fields customizable

    There are a lot of fields that cannot be made mandatory or disabled, for no particular reason other than that functionality has not been programmed. It would be ideal if ALL fields could be configurable in this way. See also https://hifisfeedback.acreconsulting.ca/b/6vrrdwev/feature-ideas/hidden-not-just-disabled-fields

    #267Ali Ryder

    0

  13. Visiting a Client Vitals screen updates the "Last Updated By" field

    Present in 60.3 and 60.4

    #247Ali Ryder

    2

  14. Modify automated emails

    HIFIS automated emails (account creation, password reset) are missing some vital information like the person's username and the URL to the HIFIS instance! I'd like to update the email to include at a minimum the person's username and the HIFIS url, but it would be great to be able to include some custom text in these emails, such as a link to training materials or help documentation.

    #177Ali Ryder

    1

  15. Stays always count as being Homeless

    I have noticed that while the housing history determines a client's housing status based on the housing type, there is no such determination made when the client has a stay. In particular, some shelters might be transitional, which should have the client's housing status be listed as transitional, not homeless. When the client's most recent record is a stay, it should look up the service provider type to determine what the housing status should be. For example, some transitional facilities use the Admissions module and their clients should be "Transitional."

    #132Ali Ryder

    3